Time window
It's best to send a return or exchange request within 14 days of receiving your order.
Service
Returns & exchanges
If something is wrong with your order, message a manager on Telegram within 14 days of receiving it. They will review the situation, explain the return or exchange process, and confirm the next step. For orders from another country, the manager will agree the return procedure and cost individually.
Message a managerCondition check
A manager will ask for photos of the item, packaging, and order details to confirm the return terms.
Return shipping
The return method and address are agreed on Telegram. If the return is not caused by a quality or completeness issue, the buyer pays for return shipping.
How to start a return
Send the manager your order number, a link to the item, and photos showing the condition of the item and packaging. If the item arrived with the wrong contents or a visible defect, include close-up photos of the problem area.
After the review, the manager will agree on an available option: exchange, return, or another solution for the order. The final terms are confirmed in the chat before the item is sent back.